Refund policy

1. BRAND MISSION & INTENT

At Zionchristianclothing, every garment is created with intention and purpose. Each piece is designed to carry and express the message of Christ, released into the world through what is made and worn.

Because of this mission-driven foundation, the brand operates a strict but fair returns policy that reflects both customer responsibility and the integrity of the company’s releases.

2. CHANGE OF MIND / SIZE / PERSONAL PREFERENCE

Zionchristianclothing does not offer returns, refunds, or exchanges for change of mind, incorrect sizing, or personal preference.

All product information, including sizing guides and descriptions, is provided to support informed purchasing decisions before checkout.

Once an order is placed, it is considered final and processed for fulfilment by the company.

3. FAULTY, DAMAGED, OR INCORRECT ITEMS

Zionchristianclothing is committed to maintaining quality and consistency across all products.

If an item arrives damaged, defective, or incorrect, the customer must contact the company at zionchristianclothing@gmail.com within a reasonable time of delivery, including order details and clear photographic evidence.

Where a genuine issue is confirmed, the brand will provide an appropriate remedy, which may include repair, replacement, or refund in accordance with applicable consumer protection laws.

4. CONSUMER RIGHTS

Nothing in this policy excludes, limits, or modifies any rights or remedies available under mandatory consumer protection laws, including:

  • Australian Consumer Law (Competition and Consumer Act 2010 (Cth))
  • Consumer Rights Act 2015 (United Kingdom)
  • EU Consumer Rights Directive 2011/83/EU
  • or equivalent legislation in the customer’s country of residence

Where applicable, customers remain entitled to remedies for faulty, misdescribed, or non-compliant goods.

5. SALE ITEMS & PROMOTIONS

All sale items, discounted products, and promotional purchases are subject to the same policy.

Statutory rights remain fully protected and unaffected regardless of pricing or promotional status.

6. REFUND PROCESSING

Where a refund is approved, Zionchristianclothing will issue it to the original payment method unless otherwise agreed.

Processing times depend on the customer’s financial institution and are outside the company’s control once issued.

7. OUR INTENT AND APPROACH

Zionchristianclothing’s approach to refunds reflects its mission. Each piece is created with intention and released to share the message of Christ through what is made and worn.

For this reason, returns are limited to genuine product issues or where required under applicable consumer protection laws.

The brand remains committed to fairness and will always meet its legal obligations to customers.

8. CONTACT

Zionchristianclothing
zionchristianclothing@gmail.com
18 Dixons Road, Cardinia VIC 3978
Australia
0492946335